Frequently Asked Questions(FAQ)
Q. What is the best way to contact NMS for support?
A. If you are experiencing a technical emergency, please call the main office number at (707) 268-8850 and a live person will assist you. If your call is after hours or everyone is on the phone, leave a message and we will return your call ASAP. If your issue is not an emergency, we recommend you send an e-mail to support@nms1.net or visit the Customer Service page on this Web site.
Q. What kinds of service plans do you offer and what do they cover?
A. Our most popular and effective plan is called the TotalCare Best Plan. This includes unlimited remote and on-site service as it pertains to your network and ensures that you get a true fixed-fee support cost. We do offer alternative plans based on your IT needs.
Q. I need a service that is not specifically listed on your Web site. Does that mean you don’t provide it?
A. No. We try to cover our full range of services on our Web site; however, it is difficult to detail each and every type of service we provide. Chances are, if you need a service, we can provide it…and if we can’t, we’ll find someone who can.
Q. Do you guarantee your services?
A. Yes! We are so confident in our services that all of our support plans come with a 90-day no-questions-asked guarantee. We also unconditionally guarantee all of our work. If you are ever unsatisfied with any work we perform, just let us know and we will work with you to insure your satisfaction, at no additional charge. We also have strict Service Level Agreements that we provide to each client.
Q: Will you guarantee that I won’t have any technical problems or downtime?
A: No, we cannot guarantee that you will never have any technical problems or downtime; no one can. However, we will guarantee you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance and reliability of your systems. We also guarantee our response times based on the emergency, and if you’re on the NMS TotalCare Best plan, you’ll never see any additional invoices for maintaining your existing infrastructure.
Q. How can I learn more about your services?
A. Please fill out an information request form for details on specific services we offer.
If you have additional questions or concerns about our services, please get in touch with one of our expert consultants.
